General Information
Nurture Language School is registered with the Ministry of Education (MOE registration no. 3126) and is accredited with CaseTrust, allowing us to accept international applicants for our courses.
Prior to enrolling with our school, our academic counsellors will endeavour to do our best to answer any queries you have about the courses, the enrolment procedures, student pass application or even about living in Singapore.
Enrolled international students with our school are required to abide with the rules and regulations of our school (more information is available on both our website and in our student handbook).
CaseTrust for Education
What is CaseTrust for Education? From 1 September 2005, all private education organisations (PEO) that want to enrol international students must be CaseTrust accredited by the Consumers Association of Singapore (CASE).
A PEO that achieves CaseTrust for Education is accredited as an organisation that possesses a proper system and set of practices aim at looking after the welfare and interests of its international students. A CaseTrust accredited PEO must have the following mechanisms in place:
- Clear fee policies
- Well-defined student redress practices and systems
- Disclosure of the School's commitment to quality
- Well-trained personnel
To ensure that the interests of the international students are protected, they are required to enter into a Standard Student Contract with the PEO and adopt the Student Protection Scheme. These procedures are also required in order to apply for a student pass with the Immigration and Checkpoints Authority (ICA).
Student Protection Scheme (SPS)
What is the Student Protection Scheme (SPS)? The purpose of the SPS is to protect the student's tuition fees through an external third party. This means that instead of paying the tuition fees directly to the School, the student will pay into a special bank account (called the Escrow Account).
These fees will be kept in custody by the CASE-endorsed bank and will only be released to the School on a periodic basis. In the unfortunate event that the School is unable to continue operations, the bank will return the remaining tuition fees to the student.
It is compulsory for all our international students to be under this payment scheme, as a safeguard of their interests.
Nurture Language School has in place a Student Protection Scheme as stipulated by CASE and we have appointed DBS Bank Ltd. to operate and maintain our SPS-Escrow Account facility.
Tuition Fees (please refer to our international students' courses for respective course tuition fees) are payable through telegraphic transfer to our school's DBS Escrow Account.
Non-Tuition Fees (eg. registration fees, materials fees) are payable directly to Nurture Language School Pte. Ltd. We accept payments in the form of cash, Singapore bank issued cheques, cashier's order or telegraphic transfer. A receipt will be issued to the student upon confirmation of payment received.
Please note that we are only able to accept payments in Singapore dollars (SGD). For payments through telegraphic transfer, please indicate to your remitting bank that you will bear all remittance charges, including the beneficiary's (Nurture Language School) charges.
During your application process, our student counsellors will advise you on the fees payable and the payment procedures.
Download: A copy of the Master Escrow Agreement can be downloaded from here.
Refund Policy
International students must submit a written notice to Nurture Language School to claim for a refund. The School will refund the amount to the student as per stipulated in the School's refund policy, based on the date of the written notice received.
The following is an excerpt from the Standard Student Contract and is governed by the Student Contract entered into between Nurture Language School and the Student, and must be read in its entirety.
Refund policies stated below apply only to the Preparatory Courses of Nurture Language School. Tuition fees paid before or after commencement of the course are refundable, subject to the following:
- Withdrawal for Cause
The student shall be entitled to immediately withdraw from the course by giving written notice to Nurture Language School of his/her intention to do so under the following circumstances:
i. Nurture Language School fails, for any reason, to commence the Course on the Commencement date;
ii. Nurture Language School fails, for any reason, to complete the Course by the Completion Date;
iii. Nurture Language School terminates the Course for any reason prior to the completion of the Course; or
iv. Nurture Language School is in material breach of its obligations under this Agreement. - Refunds for Withdrawal for Cause
Nurture Language School shall, as soon as practicable after receiving the Student's notice of withdrawal under Clause 1 (and in any event no more than [fourteen (14)] days after receiving such notice) refund to the Student:
i. the entire amount of the Tuition Fees and Security Deposit; and
less any applicable bank administrative charges properly payable/paid in conjunction with the Student Protection Scheme - Withdrawal Without Cause and Refunds
Where the Student withdraws from the Course for any reason other than those set out in Clause 1, Nurture Language School shall, as soon as practicable after receiving the Student's written notice of withdrawal (and in any event no more than [fourteen (14)] working days after receiving such notice) refund to the Student the sum of:
% of (the aggregate amount of the Tuition Fees and Additional Fees paid) If Student's written notice of withdrawal is received 100% More than 30 days before the Commencement Date 50% Before, but not more than 30 days before the Commencement Date 20% After, but not more than 14 days after the Commencement Date 0% More than 14 days after the Commencement Date
less any applicable bank administrative charges properly payable/paid in conjunction with the Student Protection Scheme. - Deemed Withdrawal
A Student who transfers from the Course to another course with Nurture Language School shall, for the purposes of Clause 1 to 4, be deemed to have withdrawn from the Course and the provisions of Clause 3 shall apply save as otherwise agreed between Nurture Language School and the Student.
In the event that a student is found to have breached the School's rules and regulations and has a notice of expulsion from the Education Director, or where the student has committed an offence under the laws of Singapore, the student will not be entitled to any refund of the fees paid and any outstanding fees will have to be settled by the student before leaving the school.
Standard Student Contract
Our School's compliance with CaseTrust's requirements stipulates that our students are required to enter into a Standard Student Contract with us.
A sample copy of the complete Standard Student Contract between Nurture Language School and the Student can be downloaded from below. Please note that only the English version will be signed between Nurture Language School and the Student.
1. *Standard Student Contract (English version)
(Documents are in Adobe Acrobat pdf version)
Enrolment Procedures & Student Pass Application
International students who are accepted into Nurture Language School's full-time courses must apply for a Student Pass with the Singapore Immigration and Checkpoints Authority (ICA) before the commencement of the course. In general, an application for a Student Pass would require about 4 weeks for processing, upon receipt of all necessary documents.
On a case-by-case basis, ICA may require students from the following countries to furnish a security deposit.
Security Deposit Requirements:
| Country | Security Deposit Amount |
|---|---|
| Bangladesh Myanmar India The People's Republic of China |
SGD 5,000 |
| Thailand Indonesia Philippines |
SGD 1,000 |
| All other countries excluding those above | SGD 1,500 |
Applicants are not required to furnish a Security Deposit if they are
- Nationals from Malaysia and Brunei;
- Holders of valid Dependant's Pass, long term Visit Pass and work pass;
- Children/Spouse of Singapore Citizens/Permanent Residents;
- Below 16 years old at the point of application.
The Security Deposit with ICA can be in the form of a Cashier's Order or a Banker's Guarantee from an established bank in Singapore and is refundable to the student upon the completion of the course.
The flowchart below is an overview of the course enrolment process and the Student Pass application procedures.
On behalf of our students, our School will submit the Student Pass application forms, fees and supporting documents to ICA for processing. Please speak with our Student Counsellors who will assist you on the requirements and the application process.
Student Redress
Nurture Language School welcomes and values feedback and suggestions from students as platforms for us to improve on our services.
The school will make every effort to handle each complaint/grievance to the best of our ability in resolving it objectively in the shortest time possible.
The student can be assured that all feedback will be kept confidential. However, in situations where a criminal offence has been committed, the school is obliged to comply with the authorities' request for disclosing necessary information.
The following is the Student Redress Procedure, explaining how each complaint received is properly addressed. From the time an issue is raised by the student till it has been resolved, proper documentation will be recorded and kept confidential.
Accommodation
International students studying in Singapore can choose to stay in a homestay, at a hostel or rent an apartment. The cost of accommodation ranges from SGD $600 to SGD $1,500 per month, depending on the type of accommodation premises, location, facilities available, occupancy, meals, laundry and other requirements.
For students who have not arranged their accommodation prior to arrival in Singapore, we can assist with your hotel booking and long-term accommodation needs.
For more information, please contact us or enquire at our reception counter.
Student Handbook
In addition to the information for International Students which is available on the School's website, the Student Handbook contains additional details for enrolled students, such as the School's rules and regulations.
1.The Student Handbook can be downloaded from here.
*Student Handbook (Adobe Acrobat pdf version)
